Getting It Right: The Power of Inclusivity
News flash: The world is changing. Everywhere you look, inclusive marketing is emerging as a vital force in the media landscape. With ever-shifting demographics and target audiences, the messaging power of inclusivity is undeniable—but only if handled with great thought and care.
So, where to begin? Relax. We’ve gone to the trouble of breaking down the essential rules of the road.
1. Inclusivity is essential to the future of your brand
Studies show that consumers are now shifting away from judging brands on a transactional basis and towards making choices based on shared values. Brands are being held to higher standards—especially by millennials—and are increasingly expected to take a proactive stand on the issues that matter most to their target audience. This trend is not to be underestimated or pushed to the fringes as a token side campaign to win over a choice few. Instead, consumers expect a seismic change that still rings true to your core brand identity.
2. Zero in on the aspects of inclusivity that matter most to your customers
Take the latest series of Barbie dolls. The iconic brand has gone above and beyond with dolls that portray skin/hair disorders, more realistic body types, people with disabilities and even prosthetic limbs. The takeaway: think big, think human and think like your customers do.
3. Diversity alone won’t cut it
The goal is to find stories that resonate on a universal human level. Everyone has felt the sting of exclusion at some point in their life. Everyone is hardwired to root for the underdog. And everyone understands that empathy and compassion don’t fall neatly along demographic lines.
4. Stay true to your brand
Many are the cautionary tales of brands that have overreached, attempting a millennial makeover that did little to endear their core customer base, much less expand it. Focus on messaging that’s true to your brand, instead of leaping on the bandwagon of the latest niche issue trending on Twitter.
The best way to avoid backlash and missteps? Hire or consult people closest to your target audience who can truly understand their point of view, and lead by example. Make sure your Diversity and Inclusion (D&I) policies can withstand the increased scrutiny that can come with inclusive marketing. If you don’t live up to the values you’re seeking to espouse, you run the risk of damaging PR stories that can backfire on a grand scale.
5. Go big or go home
Contact our team for further info or a quote
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